Project Coordinator (Scotland)

Role: Project Coordinator
Start Date: ASAP
Location: Glasgow
Project info: To assist and manage all aspects of the Helpdesk systems required by my client. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance.
Experience Required:
• To receive and action direct telephone and email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner
• To monitor and record the response to Help Desk requests and to ensure customer satisfaction with the service
• To monitor the response of Engineers to Planned Maintenance/Reactive works and to ensure follow up works are logged and completed
• Proven experience within a similar role
• Microsoft Navision System Experience preferable
• Experience of SLA’s and KPI Monitoring
• Good IT skills including MS Word, Excel, Power point and Project?
Type of Employment: Permanent
Pay: £15,000 – £21,000

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